The Paris Habitat Tenant Ombudsperson may be contacted when a problem between you and Paris Habitat has not been resolved with your usual contacts or when you dispute the response provided. They are the last resort for an amicable resolution in your dealings with Paris Habitat. They handle any dispute relating to:
the tenancy agreement,
disputes concerning rent and service charges,
requests for works and their quality,
the maintenance of communal areas.
Please note that they do not handle:
requests to change housing,
private disputes,
situations involving legal proceedings following a court decision.
Focus
When should you contact the Tenant Ombudsperson?
You can contact the Ombudsperson after your prior attempts have been unsuccessful, using the “mediation request” form available from Paris Habitat reception desks or downloadable below:
By regular mail addressed to: Tenant Ombudsperson – 21 bis, rue Claude Bernard 75253 Paris Cedex 05
By email at MediateurduLocataire@parishabitat.fr and attach all documents to your request that will allow your situation to be assessed
The “Tenant Mediation Request”
For more information: