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  3. Where can I find my holiday documents in my customer account?
Trip and stay
5 articles
When and how will I receive my travel documents?
Where can I find my holiday documents in my customer account?
How do arrival, departure and key handover work?
Where can I buy groceries and eat in the resort?
How do I order a paid service or make a special request?

Where can I find my holiday documents in my customer account?

You can find your holiday documents in your customer account, under the ‘My Documents’ section.

The documents you will find there

  • your booking confirmation

  • your vouchers

  • your invoice, once your holiday is over

Vouchers are sent between 10 and 3 days before your arrival, depending on the services booked. For example, it is 10 days for accommodation and 3 days for ski pass QR codes.

Which documents are available

Important Only documents for the current year are available.

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Travelski, le séjour au ski en train de nuit, en package ou en week-end. Nos offres de vacances sont assurées par Travelfactory.

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