Who does this: the Page admin, on the client side. Time: about 5 minutes.
Before you start
You need:
Admin access to the Facebook Page, from a business portfolio you control
Mindsay already added as a partner on that portfolio
Mindsay is our business portfolio. ViaSay operates under the Mindsay business portfolio on Meta — you will see that name in the interface. It is the same company.
**Business ID: **1873914785976276
If Mindsay is not yet listed as a partner, add it first: Partners → Add → Give a partner access to your assets, then enter the Business ID above.
Step 1 — Open your partner settings
Go to https://business.facebook.com/latest/settings/partners
Make sure the business portfolio selected at the top of the page is the one that owns your Facebook Page.
Step 2 — Select Mindsay
In the partner list, click Mindsay. Stay on the Assets you've assigned tab — this is what Mindsay can access from you.
Step 3 — Assign your Page
Click Assign assets (top right). Select Facebook Pages → tick {your Page}.
Step 4 — Choose the permissions and Save
Turn on the single Partial access (business tools and Facebook) toggle.
This single toggle covers everything the chatbot needs. It grants more than we use — ViaSay only reads and replies to messages — but it is the fastest option to set up. If your organisation requires a narrower scope, use Partial access (business tools only) and enable Messages and Community activity; both are required.
**Click Save. **
Confirming it worked
Reopen Partners → Mindsay → Facebook Pages and check that both Messages and Community activity appear as granted. Then let your ViaSay contact know — we complete the technical setup on our side, and no further action is needed from you.
Troubleshooting
Problem | Cause | Fix |
|---|---|---|
Mindsay is not in the partner list | The partnership has not been created yet | Add it via Partners → Add, Business ID |
The permission toggles are greyed out and only "Cancel" is available | You are viewing Assets assigned to you, not Assets you've assigned | Switch tabs. Only the Page owner can change these permissions |
Your Page does not appear in the asset list | The Page belongs to a different business portfolio | Switch portfolio using the selector at the top of the page |
The Page appears, but permissions cannot be edited | Your own role on the Page is not Admin | Ask a Page admin in your organisation to perform these steps |
ViaSay reports error | Access was granted under Partial access (business tools only) with Community activity left off | Reopen Step 4 and switch on Partial access (business tools and Facebook) instead |