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BUILD

49 articles

Organize use cases into categories, and create, rename, or delete them from the Use Cases page.

Updated on September 24, 2026

Export, translate, and re-import Flow Builder use case content in bulk using an Excel sheet.

Updated on September 24, 2026

Trace in Flow Builder

See, step by step, what your bot did to answer a message, with its variables and errors.

Updated on October 8, 2026

Steps in Flow Builder

Understand Flow Builder steps, the atomic building blocks that send messages, run actions, and control conversational logic.

Updated on September 24, 2026·28 sub-articles

Start Intent1 sub-article 🪄 Generate with AI4 sub-articles Answers File Upload LiveChat Handover7 sub-articles Ticket Handover1 sub-article APIs Data Manipulation2 sub-articles Variables Logic & Conditions2 sub-articles User Input

[Deprecated] Draft Mode & Advanced Builder

Understand the deprecated Draft mode and combined Usage/Automation dashboard for testing changes and tracking bot performance metrics.

Updated on September 24, 2026·10 sub-articles

Filters Answers on Advanced Builder Entities Bot Actions Intent Knowledge Base Dynamic Images API Integration Inspector Use Cases status

Understand what a use case is, how intents trigger it, and how to create and manage use cases.

Updated on October 29, 2026·5 sub-articles

Creating a New Use Case Deleting a Use Case Duplicating a Use Case Use Case types Version History

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INTEGRATE

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