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ANALYTICS17 BUILD49 INTEGRATE28 DEVELOPER TOOLS5 LOUIS AI21 IMPROVE2 SETTINGS13 Changelog32 APIs37

INTEGRATE

28 articles

1. Give ViaSay access to your Page

Share your Facebook Page with ViaSay's business portfolio so the chatbot can read and answer messages.

Updated on September 24, 2026

Define external API tools your AI Specialist can call during conversations, managing endpoints and authentication tokens.

Updated on October 8, 2026

Updated on September 24, 2026

Add agent channels like Salesforce, Zendesk, or Genesys to hand conversations from the bot to human agents.

Updated on September 24, 2026·8 sub-articles

Zendesk Salesforce Sunshine Conversations Switchboard Sunshine Conversations Nice CXOne ViaFlow Genesys Cloud Freshchat

Configure Your Widget

Configure your widget's design, greetings, handover, NPS, integration, and advanced settings from the Channels tabs.

Updated on September 24, 2026·4 sub-articles

Production Bot Test Manage your widget visibility Passing variables through the widget script Securing user channel variables

User Channels

10 articles

Setting Up your Widget6 sub-articles [NEW] WhatsApp Facebook Messenger1 sub-article

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