Why Test Your Production Bot?
Testing your chatbot in its live environment lets you:
Validate reliability of responses and intent matching
Measure real-world performance (response time, deflection rate)
Gather authentic user feedback (👍/👎) under production conditions
How to Test Your Production Bot
Step 1: Open the Bot Selector
Click your bot’s name (or avatar) in the top-right corner to reveal the dropdown.
Step 2: Launch “Test Production Bot”
Choose Test Production Bot ▶️ from the list. A chat window connected to your live bot instance will appear.
Step 3: Interact in Real Time
Enter questions or test scenarios and observe how the production version responds. Use this to uncover any regressions or edge-case issues.
Step 4: Review Conversations in Analytics
All test sessions are automatically logged. In the Analytics dashboard, you’ll see:
Total conversations
Deflection and intent-recognition rates
User feedback trends (👍 vs. 👎)
Step 5: Share Your Test Environment
Copy the URL of the Test Production Bot window.
Send it to teammates or stakeholders—no extra setup required.
Their interactions will feed into your Analytics just like yours.
Tip: The Test Production Bot environment mirrors exactly what end users experience in production.