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ANALYTICS17BUILD49INTEGRATE28DEVELOPER TOOLS5LOUIS AI21IMPROVE2SETTINGS13Changelog32APIs37

LOUIS AI

21 articles

Testing Louis
Use the Preview tool to simulate customer questions and review Louis's answers with source similarity scores before launch.
Updated on September 24, 2026
Monitoring Louis AI
Track Louis AI performance in the Analytics tab using CSAT, involvement count, resolution rate, and resolved conversations.
Updated on September 24, 2026
Get Started
Understand Louis AI, ViaSay's AI agent that handles frontline customer support with accurate, data-grounded answers.
Updated on September 24, 2026·3 sub-articles
How it worksEnabling Beta AccessActivating LouisAI
Knowledge Hub
Manage the documents, states, and filters in the Knowledge Hub that ground Louis AI's answers.
Updated on September 24, 2026·6 sub-articles
Add documentsDocument lifecycleSearch & retrieval1 sub-articleBulk operationsWorking with URL documents
Advanced Settings
Configure Louis AI's advanced options for fine-tuning behavior, knowledge retrieval, and response handling.
Updated on September 24, 2026·5 sub-articles
PersonalityBusiness RequirementsKnowledge Base RefreshingWeb Scrapping ParametersWidget & AI Label
Data Usage and Retention Policies for AI
Understand what Knowledge Base and chat transcript data ViaSay shares with embedding and generative AI providers.
Updated on September 24, 2026·1 sub-article
ViaSay and Azure OpenAI Compliance

Made from France 💙

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  • LOUIS AI
  • INTEGRATE

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