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LOUIS AI
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Understand Louis AI, ViaSay's AI agent that handles frontline customer support with accurate, data-grounded answers.

Updated on September 24, 2026

What is Louis AI ?


Louis is ViaSay's AI agent that delivers fast, accurate customer service. It handles frontline support, allowing your team to focus on higher-impact tasks.

Louis understands customer questions, finds relevant information, and provides accurate answers based on the data and guidance you set.

Sub-articles

How it works
Understand how Louis blends scripted use cases and AI answers, following the filter, intent, and Louis trigger priority.
Updated on September 24, 2026
Enabling Beta Access
Enable Beta Access from your account settings to unlock and access the Louis AI interfaces.
Updated on September 24, 2026
Activating LouisAI
Add at least one Knowledge Base document before activating LouisAI on your bot.
Updated on September 24, 2026

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