Preview Louis Responses
Before you ship Louis AI into production, use the Preview tool to simulate real‐world questions and fine-tune your Knowledge Hub for accuracy and coverage:
Open the Preview Panel
Click Preview in the top-right corner of the Louis AI dashboard.Type a Sample Question
Enter a representative customer query, e.g.:“How do I change my billing address?”
Review Louis AI’s Answer
Generated Response: Consolidated, conversational answer.
Source List: Top 5 documents/snippets with their similarity (“chunk”) scores.
Iterate & Improve
Update or add documents in your Knowledge Hub.
Re-run the preview until responses hit your quality bar.
🔍 Inside the Response Panel
Panel Element | What It Means |
|---|---|
Answer Card | The AI’s final, human-readable reply |
Sources Section | Ranked list of where each fact came from (with confidence %) |
“View Source” Link | Jump back to the original doc or URL for context review |
🗒️ Important Notes
⚠️ Preview Button Requirement
The Preview button will only function if at least one document has been added to LouisAI’s Knowledge Hub.💡 How LouisAI Sources Answers
LouisAI retrieves answers from the items stored in its Knowledge Hub. These sources can be: Webpages, PDF documents, Plain text or CSV filesEach item in the Knowledge Hub is assigned a chunk score (also known as a similarity score), which reflects LouisAI’s confidence in that item’s ability to accurately answer a user’s query.
🔗 Displayed Sources in the Chat Window
When Louis AI replies, it can surface up to two clickable source links to help users dive deeper.
What’s Shown to the End-User
Max 2 sources
Louis AI selects the top-scoring linkable items (highest similarity scores) and displays up to two.Linkable only
Only URL-based documents (webpages) become clickable “Sources.” PDFs, CSVs or plain text files still inform the answer but won’t appear as links.“View More” encouragement
By surfacing just two links, users are prompted to explore your Knowledge Hub for additional context.
💡 Tips for Richer Source Links
Publish web versions of critical FAQs or guides (so they become linkable).
Optimize headings in your HTML pages—Louis AI will snippet and link directly to the relevant section.
Use descriptive page titles (“How to Change Netflix Language”) so users know exactly what they’ll see when they click.