Louis AI has a dedicated Analytics tab that provides key metrics to evaluate its performance, including:
Satisfaction Score – The average Customer Satisfaction (CSAT) score based on user feedback. Each AI-generated response includes a CSAT request to gauge answer quality.
Louis AI Involvement Count – The number of conversations where Louis AI provided at least one AI-generated response.
Louis AI Resolution Rate – The percentage of conversations successfully resolved by Louis AI.
Resolved Conversations – The total number of conversations Louis AI successfully resolved.
🟩 Definition of a Resolved Conversation
A conversation is considered resolved when:
The user provides a positive CSAT rating, OR
The user leaves the conversation without requesting live chat support or opening a support ticket.
📌 Analytics Update Frequency
Louis AI analytics are updated daily. Conversation data appears in reports the following day.