Relationship to Use Cases
By default, Louis fires every time—unless you’ve configured dialogue flows (use cases) for specific intents; in that case, the corresponding use case will fire.
Louis is compatible with Use Cases (scripted scenarios).
The following priority is given to triggers:
Filters
NLP Intents
Rule-Based Intents
Louis
Out of Scope & Misunderstanding
Overview of Louis's Logic
Louis uses a blend of scripted scenarios and AI-powered answers to deliver comprehensive customer support. It checks for the most appropriate response method based on predefined use cases or dynamically generated content.