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SETTINGS
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Settings

Activate, deactivate, and adjust platform settings that affect your chatbot's performance from the Settings menu.

Updated on September 24, 2026

The Settings menu provides customization options for platform members to activate, deactivate and adjust important settings that affect the chatbot performance.

Sub-articles

Members
Invite, revoke, and remove bot users and assign Manager, Trainer, or Reader access roles.
Updated on September 24, 2026
Languages
Manage native and auto-translated chatbot languages and set the primary language for translations.
Updated on September 24, 2026
Error messages
Write what customers read when the bot can't answer: errors, files and voice notes it can't take into account, in each language of your bot.
Updated on October 22, 2026
Instances
Configure instance settings including name, description and logo. Error messages now have their own tab.
Updated on October 20, 2026
Account
Manage your personal account settings including profile details, role, beta early access, password, and notification preferences.
Updated on September 24, 2026
User Data
Manage users' personal data and GDPR compliance through conversation retention, customer recognition, and export or delete tools.
Updated on September 24, 2026·3 sub-articles

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