In the event of an elevator breakdown lasting more than 48 hours or a scheduled shutdown of the elevators, you can call on the assistance and support service. Staff will be made available to carry your shopping and help people who have difficulty getting around. The free assistance service can be reached at 0 805 66 66 00, 7 days a week from 6 a.m. to 10 p.m. (free call from a landline).
In an emergency, a team is available within two hours to carry the most vulnerable people or people with reduced mobility to their homes.
Download the tenant memo “elevator breakdown”.
Elevator breakdown in Paris Habitat residences (video)
