Sign In
Sign In
  1. Home
  3. ANALYTICS
  5. AI Metrics
ANALYTICS
17 articles
AI Quality Monitoring
AI Metrics3
Reports5
Improve your bot3
Conversations

AI Metrics

The four metrics produced by the AI evaluator: resolution, CX Score, knowledge gaps and topics.

Updated on September 24, 2026
No content yetThis article hasn’t been written yet.

Sub-articles

AI Resolution
Measure the share of conversations the evaluator judged as handled, and learn what counts as resolved.
Updated on October 1, 2026
CX Score
Read the 0-10 experience score combining resolution, sentiment and user effort into one quality indicator.
Updated on October 1, 2026
Knowledge Gaps
Track conversations where the bot lacked the information to answer, and what does and does not count as a gap.
Updated on September 24, 2026

Was this article helpful?

Made from France 💙

Categories

  • ANALYTICS
  • BUILD
  • LOUIS AI
  • INTEGRATE

🔗 Useful Links

  • Sign In
  • Website
  • Terms & Conditions

© 2026

MindsayPowered by Mindsay

Search the help center…

Search help center articles