Reports

Read the headline dashboard: conversation flow, AI versus scripted performance, activity volume and what users talk about.

Use the working report to decide what to fix: trends, unresolved drivers, knowledge gaps and article performance.

Follow user behaviour and engagement: traffic, conversation depth, activity times and acquisition sources, with no AI metrics.

Measure quality per use case you built: which ones trigger, how often, and how well each one resolves.

Compare declared feedback (CSAT, NPS) with the AI-computed CX Score and dissatisfaction drivers side by side.