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WhatsApp Push v1.03
Agent Handover v1.04
Data Compliance API4
Widget Javascript API4
Message Trigger v1.12
Messaging v1.14

Agent Handover v1.0

Updated on September 24, 2026
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Sub-articles

Introduction
Introduces the Handover API that routes chatbot conversations to human agents on a partner platform and back.
Updated on September 24, 2026
Accepting a handover request
Accept an incoming handover request on the agent platform by returning a 2xx response within the one-second timeout.
Updated on September 24, 2026
Receiving a user message for an ongoing conversation
Handle user messages forwarded to the agent platform during an ongoing handover, respecting the one-second response timeout.
Updated on September 24, 2026
Sending an event on behalf of a human agent
Send room, typing, messaging, and closing events on behalf of a human agent during a handover conversation.
Updated on September 24, 2026

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