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Changelog
32 articles
New Flow Builder Step : Generate with AI
Analytics: open the conversations behind a source, and fixed chart bars
Use cases: status filter and archiving, and the Handover tag
Clear answers to files and voice notes, and conversation IDs
Images, videos and places in the widget, and clean Markdown on WhatsApp
Error messages — a clear message for every problem, in your customer's language
Generate with AI step — on-demand search, exit conditions and saved data
Issues — a status board, a new detail panel and @mentions
Secure your widget variables with a signature
Customer files for your agents, channel variables in the trace, and pasting in AI Tools
Left early — a third outcome in AI Quality Monitoring
AI Tools use your bot's variables — and a redesigned trace
Louis AI Guidance — Personalize Your Rules With Variables
Answer Steps — Quick Replies Now Optional
LiveChat handover — a "No agent available" branch to keep the conversation moving
Instagram Direct Messages & a redesigned AI preview
A Redesigned Analytics & AI Quality Monitoring
Conversation History, Use Case Navigation & Platform Improvements
Freshchat — Hand over live conversations to your human agents
Chat widget accessibility — a major step toward RGAA & WCAG compliance
Knowledge Management Upgrade — Document states & language scoping
Prompt Versioning, Condition-based triggers & JavaScript rendering
AI Tools — Connect your AI assistant to external APIs
Chat widget 3.0 - New design, new identity, new engine
Conversation Data Retention, Bulk Document Actions & Platform Improvements
CSAT for AI Agents, Skip Control & Traceability Improvements
Major Updates: Louis AI V3 — Trace for Flow Builder & Refresh Rate
UI Improvements & Bug Fixes
Edit docs + Browser context variables
ViaFlow Handover File Sharing & Bug Fixes
CSS Selector Exclusion & Real-time scraping status
Rich text formating in Answer Step

Answer Steps — Quick Replies Now Optional

Chain Answer steps without quick replies so the bot continues automatically to the next step.

Updated on October 1, 2026

Quick replies are now optional on Answer steps. Your bot can send several messages in a row and move straight to the next step — no button click required.

Chain steps without waiting for a click

An Answer step can now flow directly into the next step. Connect it to any step — another Answer, an API call, a Generate with AI step — and the bot continues as soon as its messages are sent.

  • Automatic transition: when an Answer step has no quick replies, it links straight to the next step

  • Several answers in a row: a single user message can trigger a whole sequence — confirm the request, call an API, then share the result

  • No more placeholder buttons: you no longer need an "OK" quick reply just to move the conversation forward

An Answer step chaining directly into the next steps, with no quick replies

Switch between quick replies and automatic transitions

Nothing changes for your existing flows — quick replies work exactly as before. You can now switch an Answer step between the two modes without rebuilding anything:

  • Remove the last quick reply: its link becomes an automatic transition, and the steps that follow are preserved

  • Add a quick reply: the automatic transition turns back into a quick reply pointing to the same step

  • One mode at a time: an Answer step either offers quick replies or moves on automatically, never both

Quick replies on an Answer step, working as before

Small improvements & fixes

  • Answers from steps marked as AI-generated are now always tagged as AI-generated, including when they deliver Generate with AI output

  • Quick reply titles are automatically cleaned of leading and trailing spaces

No action required

Automatic transitions are available now for all bots. Open any Answer step in the flow builder to try them — existing steps keep their quick replies exactly as configured.

For a complete walkthrough, check out the Answers documentation.

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On this page
  • Chain steps without waiting for a click
  • Switch between quick replies and automatic transitions
  • Small improvements & fixes
  • No action required

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