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Changelog
32 articles
New Flow Builder Step : Generate with AI
Analytics: open the conversations behind a source, and fixed chart bars
Use cases: status filter and archiving, and the Handover tag
Clear answers to files and voice notes, and conversation IDs
Images, videos and places in the widget, and clean Markdown on WhatsApp
Error messages — a clear message for every problem, in your customer's language
Generate with AI step — on-demand search, exit conditions and saved data
Issues — a status board, a new detail panel and @mentions
Secure your widget variables with a signature
Customer files for your agents, channel variables in the trace, and pasting in AI Tools
Left early — a third outcome in AI Quality Monitoring
AI Tools use your bot's variables — and a redesigned trace
Louis AI Guidance — Personalize Your Rules With Variables
Answer Steps — Quick Replies Now Optional
LiveChat handover — a "No agent available" branch to keep the conversation moving
Instagram Direct Messages & a redesigned AI preview
A Redesigned Analytics & AI Quality Monitoring
Conversation History, Use Case Navigation & Platform Improvements
Freshchat — Hand over live conversations to your human agents
Chat widget accessibility — a major step toward RGAA & WCAG compliance
Knowledge Management Upgrade — Document states & language scoping
Prompt Versioning, Condition-based triggers & JavaScript rendering
AI Tools — Connect your AI assistant to external APIs
Chat widget 3.0 - New design, new identity, new engine
Conversation Data Retention, Bulk Document Actions & Platform Improvements
CSAT for AI Agents, Skip Control & Traceability Improvements
Major Updates: Louis AI V3 — Trace for Flow Builder & Refresh Rate
UI Improvements & Bug Fixes
Edit docs + Browser context variables
ViaFlow Handover File Sharing & Bug Fixes
CSS Selector Exclusion & Real-time scraping status
Rich text formating in Answer Step

UI Improvements & Bug Fixes

Review a set of small improvements and minor fixes shipped across the platform in this update.

Updated on October 1, 2026

This release includes new user input settings, an improved document preview experience, and bug fixes.

Expand Prompt

A new feature allows users to expand prompt content directly from the interface. This enhancement improves readability and editing of complex prompts by providing more workspace area. Users can now expand prompt sections for better visibility of the complete content without constrained scrolling.

New Settings in User Input: Activate Markdown and AI Generated Label

Two new options are now available in the advanced settings for user inputs:

  • Enable Markdown: Activates Markdown rendering in responses for rich formatting (lists, emphasis, code blocks)

  • Enable "generated" label: Adds a visual label indicating that content is AI-generated

These settings provide more control over response presentation and transparency for end users.

Document preview

The document preview feature now opens the actual document content instead of navigating to the external URL. When users click on a document source from the knowledge base, they can now view the full document content directly within the ViaSay interface. This improvement provides a seamless reading experience without leaving the platform or opening external browser tabs.

Bug fixing

Two fixes have been implemented:

  • Latency when clicking on Create Issue from a conversation has been reduced from 10 seconds to less than one second​

  • UTF-8 encoding when sending body to external solutions (ViaFlow, Slack, Telegram) has been resolved

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On this page
  • Expand Prompt
  • New Settings in User Input: Activate Markdown and AI Generated Label
  • Document preview
  • Bug fixing

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