Export & Delete Customer Data
Once you have set up your UCI (Unique Chatter Identifier), you can export or delete a user personal data via API to comply with data protection requests (GDPR).
📌 Prerequisites: You must have a UCI configured and data mapping must be active before using these features. See Recognize Customer Data.
Data Export
Export a user conversation data to your AWS S3 bucket using their UCI value.
Setup
Set up your Daily Conversations Extract by following the AWS S3 Bucket configuration.
Use the Data Export API to initiate the export.
How it works
Once completed:
A folder named chatter_data_exports is created in your AWS S3 bucket.
Subfolders are named after the UCI value.
Data export files follow the naming pattern: date_time_conversation_export.csv.
CSV format
Column separator: Comma
String delimiter: Double quote
📌 Storage Information:
Files stored in ViaSay AWS account are automatically deleted after 40 days.
Files stored in a customer AWS account are managed by the customer.
Data Deletion
Process data deletion requests using the UCI and the Data Deletion API.
How it works
Navigate to Settings > User Data > Export or delete customer data.
Select Delete and submit an API request with the user UCI value.
Once processed, the conversation data will be permanently deleted from ViaSay servers.
❗️ Important: Data deletion is non-reversible. Ensure compliance before proceeding.
API Reference
For detailed API documentation on export and delete endpoints, see the API Documentation section.